Shipping

When your order ships, you will receive a confirmation with the tracking information letting you know it’s on the way. We do not ship to P.O. boxes.

All orders placed will be shipped form our warehouse located in The Netherlands.
Our warehouse will process your order within 1-2 business days. After your order has shipped you will receive a e-mail with your track and trace information. 


FREE SHIPPING
Belgium, Netherlands, Luxembourg and Germany with our carrier PostNL. 

We are able to ship to the following EU countries:
(Please note delivery time may vary and is purely a indication, always refer to your track & trace information)

SHIPPING COST €10,00 | FREE SHIPPING ON ORDERS ABOVE €150,00
Austria | DHL - local carrier Austrian Post
Bulgaria | DHL - local carrier Rapido
Czech | DHL - local carrier PPL
Croatia | DHL - local carrier Hrvatska Posta
Denmark | PostNL - local carrier may vary
Estonia | DHL  - local carrier Itella (Service point Pick-up)*
France | DHL  - local carrier Chronopost 
Finland | PostNL  - local carrier may vary
Greece | DHL 
Hungary | DHL  - local carrier Magyar Posta
Latvia | DHL  - local carrier Itella (Service point Pick-up)*
Lithuania | DHL - local carrier Itella (Service point Pick-up)*
Italy | DHL 
Ireland | DHL  - local carrier An Post
Spain | DHL  
Poland | DHL 
Portugal | DHL 
Romania | DHL - local carrier Urgent Cargus
Slovenia | DHL  - local carrier Posta Slovenije
Slovakia | DHL 
Sweden | DHL  (Service point Pick-up)*

SHIPPING COST €15,00 | FREE SHIPPING ON ORDERS ABOVE €150,00
United Kingdom | PostNL  
UK ORDERS are subjected to IMPORT & DUTY. An estimate of Import VAT and duties are applied to orders that are greater in value than 135GBP.

Service point Pick-up*
DHL is not able to deliver at home address, your package will be delivered to local servicepoint. Timely pick-up is required. Please refer to your track & trace information e-mail for delivery status.

EXCEPTIONS
Zwitserland & Norway - Suspended until further notice
We do aim to start delivery soon.

Changes and Cancelations

Once an order is placed, it is immediately sent to processing. Please double check your shipping address before placing your order. OluKai.eu is not responsible for replacing packages shipped to incorrect addresses provided by the customer. If you believe you made an error, please contact customer service to quickly resolve the issue. We are not able to change orders once our warehouse has processed your order.

Refund & Return Policy

We offer a 30 day return time of purchase for items purchased at olukai.eu. Items must be in new, unused condition with the original packaging and tags. We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement. Within 3-5 business days of arrival, we will process your return and send you an email confirmation. Please allow 2-3 additional business days for your credit refund.  Shipping charges are not refundable. 

Any costs for returning your purchase are for your own account. Package must be neatly packed, shoebox intact and must NOT be used as packaging to send back. Use the shipping package or your own packaging.
We offer low return rates through our return portal.

Fast & Easy Return?
EU Customer? Create your return here
UK Customer? Create your return here

Exchange

We are not able to offer exchanges of orders during the return shipment or the order process. If you want the same product in a different size or color, we advise you to place a new order. We can not guarantee that stock will be available when you place a new order. Note that you have 30 days to return an item.

RETURN ADDRESS
OluKai.eu
Postal address (No possibility to visit)
Klopperman 4A
2292 JD Wateringen
The Netherlands

U.S. Shipping

We are not able to ship to the US, OluKai.eu services countries that are part of the European Union. Please see country list above.